Privacy Policy
How Tivio handles your data. The app itself collects nothing. On smart TVs, licensing needs only your email, payment, and a device ID — and you can delete it anytime.
Effective: 15 July 2026
1. Summary — what we collect
On Apple & Android: nothing. On smart TVs: three things, only for licensing.
On iPhone, iPad, Apple TV, Android phones, tablets and Android TV, Tivio collects nothing at all — no account, no backend, no database of your activity. Apple and Google handle your purchase, so none of your information reaches us.
On smart-TV platforms that have no built-in app-store billing — Samsung Tizen, LG webOS, Hisense VIDAA and Vizio SmartCast — Tivio has to license the app itself. There are still no user accounts — the licence is tied to the device. In total we store at most three items, and nothing more:
- Device identifier (Device Unique ID) — a per-device ID your TV sends to our license server from first launch, so we can run your 90-day free trial and recognise that this set is licensed. It is the only item collected during the trial.
- E-mail address — collected only if you choose to buy: to send your licence / restore code and receipt, and to let you restore your purchase on another set.
- Payment data — collected only if you buy, and handled entirely by our payment provider Stripe on its own hosted checkout page. Your card details go straight to Stripe; Tivio never sees or stores them and keeps only a reference to the transaction.
That is the complete list of personal data Tivio ever collects, on any platform. It is used solely to run your licence — never for advertising, profiling, or tracking — and you can have it deleted at any time (section 9).
2. What we never collect — on any platform
To be explicit, Tivio does not collect, store, or transmit any of the following, on any device:
- Your first/surname, username or alias, date of birth, age, or gender
- Telephone number, postal address, or any location / geo data (e.g. device location)
- Calendar entries, browser bookmarks, or browsing / web-surfing history
- Your TV viewing behaviour, app usage, or any other user-behaviour profiling
- Profile ID (GUID), overview of your accounts, or overview of your installed apps
- Your complete or truncated IP address
- Voice recordings, other biometric data, or any photos/recordings from a smart-TV camera
- Network name (Wi-Fi SSID), other network devices, or information about externally stored data
- Contact details of third parties, MAC address, serial number, or Netflix ESN
Tivio has no analytics, ads, tracking, or third-party SDKs that could gather any of the above.
3. What the app stores on your device (stays local)
On every platform, Tivio keeps everything it needs to work in the app's private local storage on your device — it never leaves the device and we cannot see it:
- Your IPTV provider credentials — M3U URL or Xtream server / username / password — used only to fetch your catalog directly from your provider
- Your downloaded catalog — channels, movies, series, episode lists, EPG / TV guide — cached locally so the app is fast even offline
- Your viewing data — favorites, watch history, resume positions, pinned categories
Removing the app from your device deletes all of it.
4. Smart-TV licensing in detail (Samsung, LG, Hisense & Vizio only)
Apple and Google can't sell you the app on a Samsung, LG, Hisense or Vizio TV, so on those platforms Tivio runs a small license server. Here's the whole flow: on first launch your TV registers a device identifier and starts a 90-day free trial — no email, no payment, no account. If you keep Tivio after the trial, you pay a one-time lifetime price on your phone through Stripe's hosted checkout — the TV itself never handles payment and there is no in-app purchase. We then email your restore code so you can re-activate on another set. This license server is the only part of Tivio that stores personal data on a server, and only the items in section 1.
Payment is processed by Stripe — see stripe.com/privacy. Legal basis (GDPR): performance of the licence contract you enter when you activate or buy Tivio on your TV. We do not sell personal data and never have.
Retention & deletion: because your licence is lifetime, we keep your email and device ID for as long as the licence is active so you can always restore it. You can ask us to delete it at any time — email support@gridlie.com and we'll erase your record (the licence is removed with it). We respond within one business day.
5. Who Tivio talks to over the network
Depending on your platform, Tivio may communicate with:
- Your IPTV provider — the server you configured. Tivio sends standard player requests (channel lists, stream URLs, EPG) to fetch your content. We are not affiliated with your provider; refer to their privacy policy.
- Your app store (Apple / Android only) — Apple's App Store or Google Play handles purchase, restore, renewal and family sharing. See apple.com/legal/privacy and policies.google.com/privacy.
- The Tivio license server & Stripe (Samsung / LG / Hisense / Vizio only) — to activate, verify and restore your licence (sections 1 & 4).
On Apple and Android there is no Tivio server involved at all.
6. Analytics, tracking, ads
None.
Tivio includes no analytics SDK, no crash-reporting service, no advertising network, no tracking pixel, no fingerprinting, and no third-party telemetry of any kind, on any platform. The App Store "Privacy Nutrition Label" reads "No Data Collected" and the Google Play "Data safety" section reports no data collected or shared.
7. Crash reports
If the app crashes and you have your platform's diagnostics-sharing setting enabled, the platform (not us) may deliver an anonymized crash report. It contains no personal data, no IPTV credentials, and nothing about what you were watching. We use it solely to fix bugs, and you can disable it in your device's settings.
8. Family Sharing
If you share your Tivio purchase through Apple Family Sharing or the Google Play family library, the store handles the access grant. Tivio sees only that your account has an active entitlement, and never who else is in your family group.
9. Your rights (GDPR, CCPA, and similar)
On Apple and Android we hold no personal data about you, so there is nothing to access or delete. For smart-TV licensing (sections 1 & 4) you may access, correct, export, or delete the email and device ID we hold — just email support@gridlie.com. We honour requests within one business day and never sell personal data.
10. Children's privacy
Tivio is not directed at children under 13. The only personal data we ever hold is the smart-TV licensing information above, which an adult provides at purchase.
11. Changes to this policy
If we change this policy, the "Effective" date at the top will be updated, and any material change will be disclosed in the release notes, on this page, and inside the app before it takes effect.
12. Contact
Questions, requests, or to delete your data: write to support@gridlie.com. We respond within one business day.
Tivio is built and operated by Gridlie.